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You can change all of the information we hold about you by logging in and visiting the ‘My Account’ page. Please note, these changes will only take effect on orders placed after the information has changed.

If you have forgotten your username or password, you can reset them here.

Deliveries of orders placed through our Kit Designer will be made to the address specified on your account, unless you specify otherwise. We aim to deliver our totally bespoke products within 13 weeks from the date that your order is confirmed.

The 13 week lead time has allowed us to reduce our carbon footprint, switching from air freight to sea freight. If you need your kit sooner, talk to our customer service team about UK production options, or alternatively you can pay an additional cost for air freight.

Delivery for kit designer orders to be delivered to the UK will cost £20 if the value of the order is below £3,000. For orders between £3,001 and £4,000, delivery is £30. For Orders between £4,001 and £5,000, delivery is £40. For orders over £5,000 delivery is £50.

Orders placed from outside of the UK will incur additional delivery charges, which will be charged at cost.

See below for a summary of delivery charges on bespoke orders.

Delivery Destination	Order Value	Delivery Cost
UK	Under £3,000	£20
UK	£3,001 - £4,000	£30
UK	£4,001 - £5,000	£40
UK	Orders over £5,000	£50
Republic of Ireland	Under €3,000	€40
Republic of Ireland	Over €3,000	Free of charge
Mainland Europe	Any order value	Charged at cost

All of our stock orders are dispatched by DPD/Royal Mail. We aim to deliver all UK orders within 3 working days of the order being placed.

Please be aware that someone will need to sign for your item; DPD/Royal Mail usually deliver between 9am and 5pm, Monday to Friday.

The delivery charges will vary depending on your delivery address.

See below for a summary of delivery charges on stock orders.

Delivery Destination	Service	Cost	Expected Delivery
United Kingdom	Standard UK / London	£5.00	1-5 working days
Channel Islands, Isle of Man, Northern Scotland	Standard UK / London	£8.00	3-5 working days
Europe	Fedex/DPD	£20.00	4-6 working days
Americas	Fedex/DPD	£25.00	4-6 working days
Rest of the World	Fedex/DPD	£30.00	4-7 working days

Orders for any stock that you have personalised (including university items) will be delivered within 15 working days. At peak times, this may be longer. All items will be delivered together, unless we inform you otherwise.

Please be aware that someone will need to sign for your item; DPD/Royal Mail will usually deliver between 9am and 5pm, Monday to Friday.

See below for a summary of delivery charges on personalised orders.

Delivery Destination	Service	Cost	Expected Delivery
United Kingdom	Standard UK / London	£5.00	Within 15 working days
Channel Islands, Isle of Man, Northern Scotland	Standard UK / London	£8.00	Within 15 working days
Europe	Fedex/DPD	£20.00	Within 15 working days
Americas	Fedex/DPD	£25.00	Within 15 working days
Rest of the World	Fedex/DPD	£30.00	Within 15 working days

Europe: Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Americas: Canada, Chile, Puerto Rico, United States, Venezuela

Asia: Bahrain, Brunei, China, India, Japan, Jordan, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates

Rest of the World: Australia, Egypt, New Zealand, South Africa

If you would like to change your delivery address, please fill in the contact form and a member of the team will then get back to you in order to confirm your changes.

Our customer portal allows you to track the progress of your order. Follow the link in your order confirmation email.

If you would like to change your delivery address, please fill in the contact form and a member of the team will then get back to you in order to confirm your changes.

If you have any changes that need to be made to your order, please send us details via the contact us page. We cannot guarantee that your amends will be granted.

For more information, please read our terms and conditions.

Stock: If you would like to cancel your order for stock items, you have 14 days from the date of delivery to do so. Please use the contact us page to arrange this.

Bespoke and personalised: As these products have been customised or made to order, we are unable to accept any cancellations on these orders.

For more information, please read our terms and conditions.

We are able to accept the below payment methods through our website: Visa, Visa Debit, Visa Electron, MasterCard, Maestro. For offline orders, we can also accept BACS or cheque.

Your logo can be added to any item using print, sublimation or embroidery, depending on the product.

Embroidery: A traditional embroidered logo is ideal for leisurewear, but may damage more delicate fabrics.

Sublimation: If you're thinking of getting a sublimated kit, your logo can be printed directly onto the garment at no extra cost.

Print: Printing your logo onto your team's kit is great alternative to embroidery. It is lightweight and printed onto the fabric.

To preview your logo on your design, upload a .jpeg, .png, or .gif file. Depending on your file format, your logo may have a background colour, this is for illustration purposes only and will be confirmed after submitting your order.

We recommend uploading supporting files to ensure we are able to recreate your logo accurately. Where possible, please attach one of the following formats: .eps, .ai, .jpeg, .png, .gif, .pdf.

Note: we cannot take responsibility for the reproduction of artwork that has been supplied in any other format than stated above.

There are some general rules which will help when caring for your kit.

• Do not wash your kit above 40 degrees, some fabrics require extra care and should be washed at 30 degrees. (fabric's containing elastane, and Rip Stop Polyester).
• So that stains do not fix to the garment, playing kit needs to be washed as soon after play as is feasible.
• Don't leave it in a kit bag to brew or dry out as it will be harder (or impossible!) to remove the stain once dry.
• We would advise that heavily soiled kit has the surface dirt removed before washing in a machine (with a brush, hose or in a bucket of water).
• Soaking the garment in water for a period prior to washing can help lift out stains. Using neat detergent or non-bleach stain remover can also help remove stubborn stains.
• Do not tumble dry any kit - air dry and reshape whilst damp.
• Do not pile up or fold garments whilst damp, this can cause colour transfer, and cause damage to logos.
• Always wash socks separately, especially if they are darker than your kit.
• Never iron printed logos as the heat can damage the embellishment.

On the reverse of the wash care label, further instructions are given and may include: Wash Separately, Mild Detergent, Do Not Bleach, Do Not Tumble Dry, Hang Dry, Warm Iron, Do Not Iron Prints, Iron Inside Out, Flat Dry.

Please liaise with your sales manager and/or customer service representative to arrange your samples.

Once you have agreed which garments you would like, we will arrange for a deposit to be taken. This deposit will vary depending on the number of sample garments requested (see table below).

We loan samples for up to 28 days (from receipt), providing you with ample time to assess the garments and make decisions about products you would like to order.

Please see the 'Returning samples' section below to ensure your products are returned promptly and correctly.

Sample deposits

We request that our customers pay the below deposits dependent on the number of samples that you take. This deposit will be returned in full when all of the garments are returned in a satisfactory condition.

Samples	Deposit per garment (excl. VAT)
1-10	£20
11-30	£15
31+	£10

Please see our Returns Policy for information about returning your Samples.

Sublimation is a method of applying a printed design to a garment. This gives you total freedom over the design and colour of your kit. All logos and sponsors are printed on at one time, meaning that you can have as many logos as you want at no extra cost.

Returns Policy

Bespoke

Goods that have been designed using our Kit designer, or have been purchased on behalf of a School/College/University or organisation, or whose kit is of a bespoke design (i.e. not available as part of our Stock range). These bespoke goods are non-returnable and cannot be refunded.

Exception: We will only accept returns for Bespoke orders in the event of a manufacturing fault. Where the fault is evident on delivery, for example, a name has been spelt incorrectly, this must be reported to Kukri immediately and the faulty item returned within 14 days of delivery, in their original condition, with all tags, bags and labels attached. Kukri reserve the right to reject your claim if you report or return your goods after the 14th day of delivery. For more information, please see our Terms and Conditions. For all other faults, please call our Customer Services Team.

Personalised/Customised Order

Stock item(s) that you have customised, or where you have purchased customised stock on behalf of a School/College/University or organisation, whose kit include logo(s), name(s) and/or number(s). These garments are non-returnable and cannot be refunded.

Exception: We will only accept returns for Personalised/Customised orders in the event of a manufacturing fault. Where the fault is evident on delivery, for example, a name has been spelt incorrectly, this must be reported to Kukri immediately and the faulty item returned within 14 days of delivery, in their original condition, with all tags, bags and labels attached. Kukri reserve the right to reject your claim if you report or return your goods after the 14th day of delivery. For more information, please see our Terms and Conditions. For all other faults, please call our Customer Services Team.

Plain Stock

You can return plain stock items to us within 14 days of delivery for a refund only. The garments must be in their original condition, with all labels, bag and tags intact. Any garments returned outside of this time will not be accepted. We will process accepted returns for a refund within 10 working days of receiving your return.

Sample Order

Where a sample order has been agreed as returnable, they should be returned to Kukri within 28 days of the despatch date. Any samples returned outside of this time will not be accepted and you will not be eligible for a refund of your deposit. The garment must be returned in their original condition with all labels, tags and bags intact, soiled samples will incur a £5 dry cleaning charge. Damaged garments will result in the deposit being retained. Bespoke and customised orders are non-returnable when purchased as a sample.

Samples must be returned via your own courier arrangement or registered post. Please ensure you can track the package; in the event it is not received by Kukri as we are not responsible for returns that do not arrive.

Please take reasonable care of the goods while in your possession. We ask that all labels and tags are not removed until you are sure that you are keeping your goods, along with any original packaging, to avoid rejection of your return. This is applicable for both faulty and non-faulty items. Goods should not be soiled or damaged in any way.

It's simple and easy to do this. Click here to go to your account and select which order you'd like to return under the 'Completed Orders' tab.

Follow the steps in the online returns form. Select the item(s) you wish to return and give the reason you are returning the item(s). Once you submit the form, you will be given a returns reference which can be used to setup your return via Royal Mail.

Kukri offer a free returns service for all returns weighing less than 15kg.

Fill in the form on the Royal Mail website to arrange delivery of your parcel, using the returns reference generated in the previous step as the 'order number' in the form.

Please ensure that items are returned within 7 days of generating your returns reference, in suitable packaging, to avoid any damage in transit.

Once you have taken the parcel to your chosen Royal Mail location it will arrive in our warehouse in 3-5 working days.

Should you prefer or for returns over 15kg you can send via your own courier arrangement or registered post. Please ensure you can track the package, in the event it is not received by Kukri as we are not responsible for returns that do not arrive. If you choose to use an alternative courier, please note return costs are payable by the customer.

Please allow 10 working days for your return to be processed from the date we receive your return, and a further 5-10 working days for the refund to clear into your account. This is dependent on your bank or credit card company.

You can track the progress of your return here by selecting 'Track Order' under the 'Returned Orders' tab.

Please note: Our standard product warranty for garments is 6 months from manufacture.

If you would like to discuss your order, you can email our Customer Services team at contact@kukrisports.com or you can call 01772 338899 where one of the team members will be happy to help.

If you would like to make a complaint please send details of your complaint to complaints@kukrisports.com. Please include as much detail as you can including: your contact information, order numbers, names and dates. A member of the complaints resolution team will respond within 48 hours.